Shipping Info - DeathByZero
FREE STANDARD SHIPPING FOR AUSTRALIAN ORDERS $100 AND OVER / $20 STANDARD INTERNATIONAL DELIVERY (under 500gm)

Shipping Info

 

Death by Zero accepts and ships orders Australia wide and Internationally using Australia Post.


AUSTRALIAN SHIPPING COSTS

Australia Post is our preferred courier, and will contact you directly with tracking details of your purchase. Deliveries to regional areas can take up to five working days. To check which zone you are in, visit http://auspost.com.au/


INTERNATIONAL SHIPPING COSTS

International orders may take up to 21 working days for delivery.

International orders may incur a customs and duty charge which is beyond our control and can depend on the destination country.

Please note that risk for loss or damaged product passes to the customer upon delivery or attempted delivery of the product(s) by the Death by Zero carrier to the specified delivery address or as otherwise instructed by the customer.


TRACKING

Australian customers will be provided with tracking details via email when your order is dispatched.

 

RETURNS AND REFUND POLICY

Australian Orders

We offer a full refund on all online purchases returned in the condition in which they were sold within 14 days and offer an exchange, or giftcard when an exchange has not been requested, on garments returned within 30 days.

Any items returned for refund after 14 days but still within 28 days will be refunded via giftcard.

If you have simply changed your mind, any items returned after 30 days will be refused and returned to you.

PLEASE NOTE WE DO NOT REFUND OR EXCHANGE ON SALE ITEMS

To return an item please email enquiries@deathbyzero.com

Death by Zero cannot be held liable for the cost of postage for returns, nor any items lost during post. To ensure your returned items arrive safely, please use express post or registered post.  Of course, if an item happens to be faulty or we have sent you the wrong product then Death by Zero will cover the cost of posting the item back. For exchanges please supply a prepaid satchel for us to send out your exchange. 

Please Note: The item(s) you are returning must include original tags and must not have been worn, altered or washed.

Our return policy is in addition to other rights that you may have as a consumer to return the product under the Australian Consumer Law or other consumer law.

International Orders

Customers purchasing from Death by Zero outside of Australia will be entitled to the same refund/exchange policies, however faulty/incorrect items will need to be sent back at your cost and Death by Zero will issue a voucher for use on our site to cover any cost incurred. 

For further info about any of our policies please contact enquiries@deathbyzero.com